Shipping policy

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Domestic Shipping Rates and Estimates

Shipping option	Estimated delivery time	Price
Standard	1 to 3 business days	£3.95
Express	3 to 5 business days	£5.95

Local delivery

Free local delivery is available for all orders within the following postcode areas EH1 – EH17 and EH27 – EH30. 

Deliveries are made from 10 – 4pm Monday - Friday. We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival. 

International Shipping

We offer standard international shipping with zones and prices as below. 

Shipping option	Estimated delivery time	Price
Asia and Australasia	3 to 17 business days	£30.00
Europe	3 to 17 business days	£15.50
USA and Canada	3 to 17 business days	£26.00
Rest of the World	3 to 17 business days	£30.00

 

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. KTSU Limited is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 7 days (Domestic) or 20 days (International) of receiving your shipping confirmation email, please contact us at hello@ktsu.co.uk with your name and order number, and we will look into it for you.

Shipping to P.O. boxes

We are unable to ship to PO boxes at the current time.

Refunds, returns, and exchanges

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@ktsu.co.uk. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@ktsu.co.uk.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
All personalised items are non-refundable.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.